PRIVACY POLICY

Effective Date: 20 September 2026
Last Updated: 20 September 2026

Cognitive Fitness Coach Co., Ltd. (“Cognitive Fitness Coach,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, communicate with us, enroll in a program, purchase a service, schedule an appointment, subscribe to communications, or participate in coaching or educational services.

1. Information We Collect

We may collect the following categories of personal information.

a. Personal and Contact Information

Information you voluntarily provide to us may include:

  • Name

  • Email address

  • Telephone number

  • Mailing or physical address

  • Billing information

  • Appointment and scheduling information

  • Communications you send to us

Payment-card information is generally processed directly by third-party payment processors and is not stored by us.

b. Coaching and Program Information

When you participate in coaching, courses, workshops, assessments, or other programs, you may voluntarily provide information such as:

  • Coaching goals

  • Assessment responses

  • Intake information

  • Survey responses

  • Lifestyle information

  • Personal experiences or circumstances relevant to your coaching goals

Some information voluntarily provided during coaching may be considered sensitive personal information under applicable law. Where required, we will process such information only with appropriate consent or another lawful basis.

c. Technical and Usage Information

When you use our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Pages viewed

  • Time spent on the website

  • Referring websites or links

  • Cookie and analytics information

2. How We Use Your Information

We may use personal information to:

  • Provide coaching, educational, and related services

  • Communicate with you about appointments and services

  • Process payments and provide transaction confirmations

  • Administer assessments, courses, workshops, and programs

  • Respond to inquiries and customer-service requests

  • Send newsletters, educational material, or promotional communications where permitted

  • Maintain business and accounting records

  • Improve our website, programs, and services

  • Monitor website performance and usage

  • Protect the security and integrity of our systems

  • Establish, exercise, or defend legal claims

  • Comply with applicable legal, tax, accounting, and regulatory requirements

Depending on the circumstances and applicable law, we may process information based on your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share personal information with service providers that assist us in operating our business. These may include:

  • Payment processors such as Stripe

  • Scheduling platforms such as Calendly

  • Email and productivity services such as Google

  • Website hosting and management services such as Squarespace

  • Website analytics providers such as Google Analytics and Squarespace Analytics

  • Accounting, legal, administrative, or professional service providers when reasonably necessary

We share information only to the extent reasonably necessary for these providers to perform services on our behalf or where disclosure is otherwise permitted or required by law.

Third-party services may process information according to their own privacy policies, terms, security practices, and legal obligations.

4. International Processing and Data Transfers

Cognitive Fitness Coach Co., Ltd. is based in Thailand, but some of the technology and service providers we use may store or process personal information outside Thailand.

As a result, your information may be transferred to or processed in countries whose data-protection laws differ from those of Thailand or your country of residence.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are used when personal information is transferred internationally.

5. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business records, complying with legal and tax obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information and the legal or business reason for retaining it.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

6. Your Rights and Choices

Depending on the laws applicable to you, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure of personal information

  • Request restriction of certain processing

  • Object to certain uses of personal information

  • Request portability of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Submit a complaint to an appropriate data-protection authority

These rights may be subject to legal exceptions or limitations.

To make a privacy request, contact us using the information provided below.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or contacting us directly.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

  • Encrypted website connections

  • Password-protected systems

  • Restricted access to client information

  • Use of established third-party technology providers

  • Reasonable security practices for client and business records

No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember preferences

  • Understand website traffic and usage

  • Measure website performance

  • Improve our services and communications

Some cookies may be provided by third-party services.

You may control or disable certain cookies through your browser settings or available cookie controls. Disabling cookies may affect some website functionality.

9. Children’s Privacy

Our services are not designed to knowingly collect personal information from children without appropriate authorization or consent required by applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

10. Links and Third-Party Services

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

The most current version will be posted on this website with an updated revision date.

12. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or your personal information may be directed to:

Cognitive Fitness Coach Co., Ltd.
Thailand
📧 legal@cognitivefitnesscoach.com
🌐 www.cognitivefitnesscoach.com